2024 Bipsync Product Review

In 2024, Bipsync achieved significant success and growth across the business. We have remained focused on continuing to boost strategic value and client experience with application enhancements that expand functionality, improve performance, and make Bipsync the core platform for institutionalizing knowledge across investment organizations.

Client-driven product evolution

We’ve spent a lot of time this year listening to clients and incorporating their feedback into the product. The development of new features and capabilities underscores our leading market position, and reinforces Bipsync’s value with the entire investment community – from hedge funds and private equity to pension funds, endowment & foundations, SWFs, family offices, OCIO/ investment advisors, and more.

It is an absolute pleasure to collaborate with and make a genuine difference to these organizations. Working closely with Bipsync clients inspires us to continuously enhance our solutions.

Some of the enhancements we’ve developed over the last year include:

In the RMS:

• A reimagined Search feature, allowing users to search across the entire Bipsync database rather than solely Research Notes and Files (i.e. finding matches within funds, managers, companies, investments, tasks, events, etc.).
• We’ve personalized boosting search results when searching for entities, for example, when using the new “Go To” feature or when tagging. This increases the relevance of the results based on the recency and frequency of usage.
• We’ve improved the way Grids/Tables work and display. Users can now drag and drop to reorder columns, add conditional formatting rules, use consistent right-click functions, etc.
• We’ve enabled users to restore entities/contexts or Research Notes/Files that have been deleted within the past 30 days – so you can salvage unintended deletions.
• The new Advanced Relationships feature is an improved way of associating related documents within Bipsync, either explicitly (where tags are automatically added) or implicitly (where associations are not visible to the users). It allows clients to traverse over a multiple-level relationship chain to get values from a distantly related document further up or down a hierarchy.
• We’ve made several front-end changes to improve accessibility for users with disabilities, in accordance with WCAG compliance. This also applies to the iOS app.
• We’ve made several improvements to the way items are downloaded to iOS devices for offline viewing. With Selective Sync, users can decide which research they want on their devices based on the entities with which they most frequently interact. 

Strengthening foundations

An overarching focus this past year has been on application performance, stability, and security – establishing new frontiers of speed, scale, and robustness beyond our already sector-leading capabilities. These fundamental infrastructure enhancements aren’t always things users can see or feel! We’ve kept our underlying technologies up-to-date which, as a SOC 2-compliant organization, improves security and allows us to develop features more quickly. 

We’ve also added some technology to our application that allows us to come to market quicker with guided tours, provide a resource center where tours can be re-run, FAQs can be found and issues can be reported. This gives us a clearer lens into how users are using the application for insights such as points of friction or unnecessary effort where we might make proactive improvements.

Expanding the Bipsync ecosystem

Integration with adjacent platforms in the investment operations sphere empowers our clients to employ Bipsync as the single source of truth for data, orchestrate workflows, and make it far more efficient for them to extract value from institutional knowledge. We’ve deepened ties with the platform vendors, data providers, and consultancies within our existing ecosystem, while striking new partnerships to expand horizons. 

Deeper functional integration with Google, Microsoft, and other third-party application extensions has also been a key focus. For example, with our new Gmail Add-on, users are able to send emails directly into Bipsync from any Gmail application. Our Windows add-ins for Microsoft Office (Outlook, Word, and Excel) and Adobe Acrobat have been rebuilt from the ground up for enhanced functionality, speed, and reliability. We’re also improving the existing Microsoft Add-ins on Windows to include a bulk document upload feature.

Continually innovating

It’s Bipsync people who make all this new innovation possible, and a critical area for us has been embracing AI in ways that maximize value, prioritize security and capitalize on expertise. 

The fundamental purpose of AI in this context is improving how investment professionals manage and utilize research insights, by converting the potential of artificial intelligence into features and products to drive deeper insights, greater operational efficiency, and other benefits. 

• Security is our top priority because we are trusted custodians of our clients’ corporate intelligence. 
• We want to enhance the intelligence our clients have already gathered, not contradict it. For them, Bipsync is the central repository for thousands of documents, notes, contacts, key dates, and other related metadata. The ability to extract intelligence from what is often a client’s primary source of qualitative data is incredibly valuable.
• To ensure our practice is both innovative and responsible, we have established a dedicated cross-functional AI task force bringing together experts with experience in AI and machine learning, who have been hard at work all year developing the features that we will unveil in 2025…

As the year comes to a close, we can look back on a catalog of achievements from the Bipsync product team, and feel even more excited about what’s to come. With a focus on usability, security, and leveraging cutting-edge AI responsibly, Bipsync will continue to set the standard for research and workflow management in 2025 and beyond.